Troubleshooting for the vRealize Plugin for VMware

From the VMware Aria Automation (formerly vRealize Automation) portal, you can view the status of requests on the Deployments tab.

From Design view in vRealize Orchestrator, you can see additional logging for Commvault workflows on the Logs tab under Schema.

Depending on the issue, you can use various resources to resolve problems.

Connection failures for Commvault Web Service

Verify that Commvault services are running on the Web Service machine.
Verify that the HTTP-REST entry has the Web Service URL in the following format:
```
 
http://web_server_host_name:81/SearchSvc/CVWebService.svc
```
Where web_server_host_name is the name or IP address for the Web Service, and :81 is the standard port on the Web Service.
Check the user credentials for the Web Service that were provided during installation of the Commvault workflow.
If multiple HTTP-REST host entries are defined in vRealize, the Commvault plug-in uses the first host in the list. Data protection operations that use the wrong host will fail.

If necessary, restart Commvault services on the Web Service machine.
If the workflow cannot validate the connection to the Web Service host, because the URL is not in the correct form or because the credentials are incorrect, the workflow removes the invalid host entry. Run the deployment workflow again with the correct information.

To modify the HTTP-REST entry for the Web Service that was created during deployment, remove the HTTP-REST entry for the Web Service host and create a new REST host entry:
- Ensure that the host URL is entered in the format
```
 
http://web_server_host_name:81/SearchSvc/CVWebService.svc
```
- For host authentication, choose Basic and then re-enter the Web Service host credentials.
If necessary to ensure that data protection operations can use the correct host, you can remove extraneous HTTP-REST entries to avoid conflicts with the Web Service host.

The vRealize endpoint name must be exactly the same as the name of the Command Center hypervisor (or the CommCell Console virtualization client).
For other configuration issues, verify that the vRealize configuration and the Commvault configuration match:
- The plan specified in vRealize must be defined as a backup plan in Command Center.
- The vRealize tenant name is used as the name of a backup set in CommCell Console.
- The VM group specified in vRealize maps to an Command Center VM group with a name in the format tenant_name.vm_group_name.

Operations might fail because an entity is not in the state required for the operation. For example:

You cannot restore a VM if it has not been backed up.
The requested operation for a VM replication pair is not valid for the current replication status.

To check replication status in Command Center, see Monitoring Replication.