Collecting Logs and Outputs From a Failed Node Install

Logs required for debugging issues from a failed node install or imaging can be collected and transferred using NFS/CIFS mount after network is configured on the node.

Procedure

1. Configure network on the node using the following steps:

   • On environments with DHCP, assign IP address to the public interface using the following command:

     # dhclient intx

   • on non-DHCP environments, , assign static IP address to the public interface using the following commands:

     # ifconfig intx IPaddress netmask nmask
     # route add default gw gateway intx

2. Mount NFS/CIFS export on the node

   • Use the following command to mount NFS export on the node:

     # mount -o nolock NFSServerIP:ExportPath mountpath

     Without the -o nolock option, the following error will be seen:

     mount.nfs: rpc.statd is not running but is required for remote locking.
     mount.nfs: Either use '-o nolock' to keep locks local, or start statd.
     mount.nfs: mounting server:path failed, reason given by server: No such file or directory

   • Use the following command to mount CIFS export on the node:

     # mount.cifs WindowsExportPath mountpath -o user=username

     Enter the password for given username for mount.

3. Collect the logs by copying the following files/directories to the NFS/CIFS mount. You can use tar to compress any needed directories.

   • Directory /var/log/

   • All .xml and .map files present at /

   • Output of dmesg command

   • Output of LVM commands vgscan, lvscan, and pvscan