Configure Email Settings in the Command Center for Azure Communication Service

Configure Azure Communication Service (ACS) email settings to enable the Command Center to send email notifications and system-generated messages through Azure infrastructure.

You can configure authentication by using either a Microsoft Entra application credential or an Azure Communication Services access key. Use Microsoft Entra application authentication for improved security and centralized credential management and access key authentication for simpler configurations or testing environments.

Procedure

1. From the Command Center navigation pane, go to Manage > CommCell.

   The CommCell properties page appears.

2. Under Email settings, click Edit.

   The Configure email page appears.

3. Select Azure Communication Service.

4. In the Communication service endpoint box, enter the URL of the Azure communication service resource.

5. In the Sender email box, enter an email address.

6. Select the authentication method:

7. Entra Application Credential: If you want to use an app registration of the Entra application, select this option, and then select a saved credential that can access Azure Communication Service.

   Steps to create a new credential for Entra application

   1. Beside Credential, click the Create new button .

   2. In Credential name box, enter a name for the credential.

   3. In the Application ID box, enter the Azure application ID.

   4. In the Tenant ID box, enter the Azure tenant ID.

   5. In the Application secret box, enter the Azure application secret.

   6. In the Environment box, select the Azure cloud environment where your application or service is hosted.

   7. In the Show endpoints, move the toggle key to the right, and then provide the authentication, storage, and management endpoints.

   8. In the Description box, enter the description for the credentials.

   9. To specify when a credential should be renewed or refreshed, from the Keep Expiry Interval list, select the period of time.

   10. Click Save.

8. Access key: If you have an access key of the ACS resource, select this option, and then select a credential that can access Azure Communication Service.

   Steps to create a new credential for access key

   1. Beside Credential, click the Create new button .

   2. In the Credential name box, enter a name for the credential.

   3. In the Access token box, enter the access token.

   4. In the Description box, enter the description.

   5. To specify when a credential should be renewed or refreshed, from the Keep Expiry Interval list, select the period of time.

   6. Click Save.

9. To send a test email, click Test email.

10. Click Save.