Deleting Records from Salesforce Backups

Delete an individual record or multiple records at a time using the CSV file upload process.

Before You Begin

• Verify that you have both a full backup and an incremental backup. For more information, see Performing Salesforce Backups.

• Ensure that data in your Salesforce org aligns with new compliance rules before applying the rules to backups to avoid possible problems during restores.

Procedure

1. From the Command Center navigation pane, go to Protect > Salesforce.

   The Salesforce Overview page appears.

2. Go to the Organizations tab.

3. In the Name column, click the app.

   The app details page appears.

4. Go to the Compliance manager tab.

5. Click New request, and then select Delete records.

   The Delete records request page appears.

6. For Request name, type a name for the request.

7. Click Add rule.

   The Add rule dialog box appears.

8. From the Object name list, select an object that you want to modify.

9. In the Comma-separated values of record IDs field, specify the IDs of the Salesforce records that you want to delete.

   Note

   • To delete records in bulk, move the Upload from file toggle key to the right and then click the upload button to browse the CSV file.

   • To download a sample CSV file that displays the required information, click Download Sample CSV.

10. Click Save.

11. To download or copy the JSON payload, click Equivalent API.

    Note

    By default, only admin users can see the Equivalent API option. To make it available to tenant users, enable the showEquivalentApiButtonForTenantUsers additional setting. For more information, see Showing the Equivalent API Button for Tenant Users.

12. Click Submit.