You can download a message from the User Mailbox (on-premises) Self-Service feature. You can download only one message at a time.
Procedure
-
From the Command Center navigation pane, go to Protect > Exchange.
The Exchange Overview page appears.
-
On the Self-service dashboard, in the Exchange section, click Restore.
The message selection page appears.
-
From the email list, select a message.
In the right pane, a preview of the message appears.
-
Click the Action button
on the row of the message selected, and then click Download.A dialog box appears that allows you to save the message.
-
Select a location and then save the message.
Note
You can also use the Download option at the top of the screen, once you have selected the message.