Enabling Email Responses to Interact with Workflows

You can set up email properties to allow users interact with a workflow by responding to an email. For example, you can configure the UserInput activity to allow email responses.

Procedure

1. From the Command Center navigation pane, go to Manage > Integration > Developer tools.

   The Developer tools page appears.

2. Click the Workflows tile.

   The Workflows page appears.

3. From the All tasks list in the upper-right corner of the page, select Email Approval.

   The Email approval properties dialog box appears.

4. Select the Enable email approval check box.

5. Set up the following email information:

   • Email Server: The name of the email server.

     For example, enter smtp.companymailserver.com.

   • Mailbox: The email address of the mailbox that should receive the reply emails sent by the users.

   • Password: The password for the email account in the Mailbox.

   • Folder: The name of the email folder that is used to store the emails sent by the users.

     For example, enter Inbox.

     Tip

     Create a new email folder specifically to hold the reply emails, and then create a rule in your email program to direct the reply emails to that folder. This is useful if you are reusing the mailbox of a valid user to receive emails instead of creating a new mailbox.

6. Click Save.

Related Topics

User Interaction