Performing a Recall Operation For NetApp Using the Explorer Plug-In

If status of the FPolicy is ON, you can recall archived files from stubs by using the Explorer Plug-In. You must initiate recalls from a non-proxy client.

Before You Begin

  • Verify that the Impersonate User login credentials given in during configuration is added to the Administrators group on the NetApp file server.

  • Verify that the proxy computer resides on the same domain as that of the NetApp file server.

  • If you are using a file server version of 8.0.1, we recommend you to upgrade the version to 8.0.2.

  • If you have Windows 2008 operating system, make sure that you specify the fully qualified domain name to authenticate the proxy computer with the NetApp file server.

  • On the proxy computer, verify if the following are configured:

    • Firewall is disabled.

    • NetBIOS over TCP is enabled.

    • File and printer sharing for Microsoft Networks is enabled.

    • In the Network access: Named Pipes that can be accessed anonymously setting, specify the pipe names, ntapfprq and ntapfpcp. The Network access: Named Pipes that can be accessed anonymously setting is available at the following location:

      GPO_name\Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options.

      For more information, see Network access: Named Pipes that can be accessed anonymously.

  • Enable the Explorer Plug-In.

Procedure

  1. In Windows Explorer, enter the UNC path that contains the archived files.

  2. Based on the data to recall, complete one of the following steps:

    To

    Then

    Recall a single file

    Right-click the stub, point to Edge, and then click Recall Data.

    Recall a folder and all the data it contains (but not its sub-folders)

    Right-click the folder, point to Edge, and then click Recall Data.

    Recall a folder and all the data it contains, including all its sub-folders and their contents

    Right-click the folder, point to Edge, and then click Recall Data Recursively.

    These three methods support selecting multiple files or folders using the CTRL + SHIFT keys.

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