CommServe and the MediaAgent on Remote Office Appliance RO1200can be recovered using the Disaster Recovery (DR) backup data.
Note
This recovery process assumes that the RAID5 data volume on SAS HDDs is unaffected and can be used when the operating system (OS) drive and/or deduplication (DDB) drive is corrupt.
Procedure
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Log on to the server where the CommServe and the MediaAgent are installed.
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From Windows Explorer go to C:\DiskStorage_Recovered_*_*. (For example, C:\DiskStorage_Recovered_1_1.)
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Copy the latest SET folder to the C: location on the server.
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Go to the <software_installation_directory>/Base folder and double-click the CSRecoveryAssistant.exe tool.
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Follow the steps to recover the CommServe database as described in Recovering the CommServe Database Using the Recovery Assistant Tool
What to Do Next.
Verify that the disaster recovery operation completed successfully. For more information about verifying successful completion, see Confirming the Successful Completion of the Disaster Recovery Operation.