Recovering From Operating System Failures

The Remote Office Appliance RO1100 can be recovered when the operating system on the appliance becomes inoperable or inaccessible.

Procedure

1. If required, procure new disk from your appliance vendor and attach it to the server.

2. Configure the bootable USB drive to reimage the Remote Office Appliance RO1100.

   For more information, see Configuring the Bootable USB drive.

3. Reimage the Remote Office Appliance RO1100.

   For more information, see Re-Imaging the Remote Office Appliance RO1100.

4. Depending on your requirement, install the Remote Office Appliance RO1100 with the CommServe and the MediaAgent or with MediaAgent only.

   • If you are running the disaster recovery operation for the loss of CommServe and MediaAgent, choose to install the CommServe and the MediaAgent on the Remote Office Appliance RO1100.

     For more information, see Installing the CommServe and MediaAgent Software on Remote Office Appliance RO1100.

   • If you running the disaster recovery operation for the loss of MediaAgent, install the MediaAgent on the Remote Office Appliance RO1100.

     For more information, see Installing the MediaAgent Software on Remote Office Appliance RO1100.

5. Run the disaster recovery operation according to your environment:

   • If you are running the disaster recovery operation for the loss of CommServe and MediaAgent, see Recovering the CommServe and the MediaAgent for Remote Office Appliance RO1100.

   • If you running the disaster recovery operation for the loss of MediaAgent, see Recovery from a MediaAgent Disaster.