Restoring Guest Files and Folders from an Alibaba Cloud Instance

You can restore files and folders from a backup of an Alibaba Cloud instance to an access node.

Prerequisites

• The image that was used to create an instance must be present when you perform a backup operation. If the image is not available when the backup is performed, a browse operation of guest files and folders from that backup fails.

• If a passkey is configured for restores, you must have the passkey.

Procedure

1. From the Command Center navigation pane, go to Protect > Virtual machines.

   The Overview page appears.

2. On the Virtual machines tab, in the row for the VM that contains the guest files, click the action button , and then click Restore.

   The Select restore type page appears.

3. Select Guest files and folders.

   The Restore page appears.

4. To select a different MediaAgent or source copy for the restore, or to switch to live browse mode, do the following:

   1. If you intend to switch to live browse mode, in the left column, you must click a folder in order for the Browse from media toggle key to be displayed in the Change source dialog box.

   2. In the upper-right area of the page, click Change source.

      The Change source dialog box appears.

   3. To switch to live browse mode (browsing from media), move the Browse from media toggle key to the right.

   4. To select a specific source and/or MediaAgent for the restore, do the following:

      • Restore from copy: Select one of the following:

        • Automatic (default): The software searches for the requested data in the primary copy. If the data is not found in the primary copy, the software selects a secondary or auxiliary copy.

        • Primary: The software searches for the requested data in the primary copy.

        • Snap copy: The software searches for the requested data in the snap copy.

      • MediaAgent: Select the MediaAgent that performed the backup.

      For more information, see MediaAgent and Copy Precedence Considerations for Virtualization Restores.

   5. Click OK.

5. Select the files to restore, and then click Restore.

   The Restore options dialog box appears.

6. Specify the destination for recovered files.

   1. To restore to the same hypervisor, do not change the value in the Destination client list.

   2. To use the Impersonate user option, enter the host name and credentials for the new destination.

      By default, the Local System account on the destination client is used to perform the restore operation; but you can use the Impersonate user option to provide credentials for another user account.

      The user must have permissions to create files in the specified location on the destination.

   3. For the Destination Path box, enter a full path or click Browse to select a destination folder.

7. To delete an existing file and replace it with the restored file, select Unconditionally overwrite if it already exists.

8. Click Submit.