This page describes the Atlassian Jira data that's supported for backup and restore, including the scope at which supported data is captured and limitations or exclusions.
Supported
Site configuration
The following are backed up at the site level:
- Board configurations and settings
- Custom field definitions and configurations
- Field configurations and field configuration schemes
- Filters and dashboard configurations that are saved
- Group information and configurations
- Notification scheme configurations
- Permission scheme configurations
- Priorities, statuses, and resolutions
- Project role definitions and configurations
- Screens, screen schemes, and work type screen schemes
- System settings: Priorities, statuses, and resolutions
- Work item link types and configurations
- Work item security schemes and configurations
- Work type schemes and configurations
- Workflow scheme configurations
- Workflows, workflow configurations, and workflow schemes
Space data
| Component |
Where the data is backed up |
Company-managed space settings, configurations, and metadata
- Software Spaces: components, versions, category, lead, description
- Business Spaces: components, versions, category, lead, description
- Service Management Spaces: components, versions, category, lead, description, request types, and space organization
|
Individual space folders |
Work items
- Work item metadata and settings
- Comments
- Work logs
- List of attachments
|
Individual folders |
Not supported
Project types
| Component |
Considerations |
| Team-managed projects |
Team-managed projects are not supported. Only company-managed projects are backed up. |
| Projects with '/' in the name |
Not supported. Exclude these projects or remove the '/' character from the project name. |
User authentication
| Component |
Considerations |
| Passwords and authentication |
User passwords and authentication tokens are not backed up for security reasons. |
| External directory integration |
LDAP and SSO configurations must be reconfigured manually after a restore. |
System configuration
| Component |
Considerations |
| Global system settings |
System-wide configurations such as mail server settings, licensing information, and application properties are not backed up. |
| Application links |
External application links and integrations must be reconfigured manually. |
| Third-party apps |
Custom apps, plugins, and add-ons are not backed up and must be reinstalled. |
| Automation rules |
Automation rules are not backed up. |
| Jira Assets |
Jira Assets data is not backed up. |
| Jira Product Discovery |
Jira Product Discovery data is not backed up. |
Visual elements
| Component |
Considerations |
| Avatar images |
Space and user avatar images are not included in the backup structure and must be re-uploaded manually. |
Work item relationships
| Component |
Considerations |
| Work item hierarchy |
Work item hierarchy relationships are not backed up. |
| Work item links |
Links between work items may not be fully restored if target work items don't exist in the destination. |
| Watchers |
Work item watcher information is not included in the backup structure. |
Agile features
| Component |
Considerations |
| Board configurations |
Agile board configurations, quick filters, and swimlane settings are not backed up. |
| Sprint data |
Active sprint information and burndown charts are not backed up. |
Reporting
| Component |
Considerations |
| Custom reports |
Custom report configurations and analytics data are not backed up. |