Restoring Amazon Web Services Guest Files and Folders to a Guest Agent


You can restore files and folders from an AWS instance backup to a guest agent.

  • When you restore files from a Linux instance, the file recovery enabler specified for the hypervisor is used to recover files.

  • Commvault indexes guest files and folders of Windows and Linux virtual machines on Amazon Web Services streaming backups and IntelliSnap backups.

  • Starting with Feature Release 22, for Windows VMs, you can use direct read backups to perform a live browse from the snapshot copy by reading data directly from the snapshots, without the need to create and attach volumes to the access node.

Before You Begin

  • If a passkey is configured for restores, you must have the passkey.

  • To restore files and folders to an instance—the original instance or a different instance—you must configure agentless file recovery.

  • The user account that performs a restore to the guest agent destination must have permissions to create files in the specified location on the destination. By default, the local system account is used, but you can enter another set of credentials to perform the restore.

  • If you want to restore data using a specific MediaAgent and/or copy, review the information in MediaAgent and Copy Precedence Considerations for Virtualization Restores.


  1. From the navigation pane, go to Protect > Virtualization.

    The Virtual machines page appears.

  2. On the Hypervisors tab, click the hypervisor.

    The hypervisor page appears.

  3. On the VM groups tab, in the row for the VM group, click the action button , and then click Restore.

    The Select restore type page appears.

  4. Click Guest files and folders.

    The Restore page appears.

  5. To choose a different MediaAgent or source copy for the restore, do the following:

    1. In the upper-right corner of the page, click Settings.

      The Settings dialog box appears.

    2. Configure the following options:

      • MediaAgent: Allow the Commvault software to select a MediaAgent or specify a MediaAgent:

        - Automatic: By default, the Commvault software selects the MediaAgent for the restore operation based on availability and environment.

        - To restore data using a specific MediaAgent, from the list, select a MediaAgent.

      • Source: Allow the Commvault software to select the copy of backup data or specify the copy:

        - Automatic: By default, the restore operation searches for the requested data in the primary copy and selects a different copy if the data is not found in the primary copy.

        - To restore from a specific copy of backup data, from the list, select a backup copy.

    3. Click Save.

  6. Select the content to restore, and then click Restore.

    The Restore options dialog box appears.

  7. On the Select instance tab, from the Instances list, select the guest agent where you want to restore data.

  8. To use credentials for another user account (instead of the Local System account) to perform the restore on the destination hypervisor, move the Impersonate user toggle key to the right, and then enter the credentials.

  9. In the Destination path box, enter the destination folder to restore the data to.

  10. To delete an existing file and replace it with the restored file, move the Unconditionally overwrite if it already exists toggle key to the right.

  11. Click Submit.