Obsolescence Policy: End-of-Life, Deprecated, and Extended Support

Commvault Products and Features

When a Commvault product or feature has reached End-of-Life (EOL) cycle, your software provider will issue several notices that outline the effective date of obsolescence. Full or limited support for the product or feature will be provided from the date of announcement through the date of obsolescence.

When a feature is classified as Deprecated, it does not exist in the current media kit as an installation option. In many cases, this functionality is available in a different product set. In some cases, you can use a media kit from a previous version to support the use case in an “as-is” support model.

When a product is on Extended Support, the third-party product vendor has removed support. Our ability to provide support is limited, but we will provide support, when possible.

Visit the Commvault Systems, Inc. Product Support website at http://www.Commvault.com/support for more information on the EOL process.

Third-Party Platforms

When a third-party vendor operating system, application, or hardware product has reached End-of-Life, your software provider will publish notification of obsolescence at a pre-determined location. All engineering support for a third-party vendor operating system, application, or hardware product that has reached EOL will expire immediately upon the release of the notification of obsolescence. Commvault Customer Support will provide commercially reasonable assistance to customers with unsupported platforms and applications limited to Tier One support assistance where possible. No hot fixes or updates will be released as part of this assistance.

To review the list of deprecated third-party vendor platforms, see Platforms.

End of Commvault Support for Red Hat Enterprise Linux 7

RHEL7-based clusters will continue to receive support and updates until June 2025.

Platform Release Lifecycle Support Policy

New platform releases (formerly "feature releases") are available every six months. We fully support customers on the four most recent platform releases.

When support for a platform release ends, Commvault will no longer provide new updates and maintenance releases for that platform release. For customers on supported products with platform release versions that no longer have full support, Commvault offers limited support as follows:

  • Limited break/fix support incidents will be provided through Commvault Customer Service and Support.

  • If the support incident requires escalation to development for further guidance, requires a hotfix, or requires a security update, customers will be asked to upgrade to a fully supported platform release.

  • Limited support does not include an option to engage Commvault’s product development resources; technical workarounds may be limited or not possible.

Long-Term Support Platform Releases

Beginning SP16, Long-Term Support (LTS) platform releases (formerly "feature releases") are released on a yearly basis. This LTS support includes critical stability bug fixes only, and does not include any new features or other enhancements.

LTS platform releases have a support lifetime of up to three (3) years. New features and other valuable enhancements will continue to be made available at quarterly cadence through the platform releases, and will not be backported to prior LTS releases. All platform releases go through rigorous test cycles and are released only after they meet the high quality expectations of Commvault.

Commvault recommends installing the most recent LTS platform release.

For more information about release schedules, see Platform Release Schedule and Lifecycles.