Configuring Access to the SMTP Server Using Port Forwarding Gateway

In order for Commvault alerts to work properly, if your CommServe server does not have direct access to the SMTP server, you must manually configure access to the server using a port-forwarding gateway.

Procedure

1. Make sure the proxy client can talk to the SMTP server directly on the SMTP port.

2. Configure the network route between the CommServe server and the proxy client.

3. On the proxy client machine:

   1. Browse to the Program Files > Commvault > ContentStore > Base folder, and then open the FwConfigLocal.txt file.

   2. Add the following text to the [incoming] section of the FwConfigLocal.txt file: allowed_tppms=SMTPServerHostname:25

      Where:

      SMTPServerHostname = The hostname of the SMTP server (for example, smtp.commvault.com)

   3. Save the FwConfigLocal.txt file.

4. On the CommServe server:

   1. Browse to the Program Files > Commvault > ContentStore > Base folder, and then open the FwConfig.txt file.

   2. In the [outgoing] section of the FwConfig.txt file, locate the line of code for the network route between the CommServe server and the proxy client that has direct access to the SMTP server, and then copy that line of code.

   3. Paste the copied line of code into the [outgoing] section of the FwConfigLocal.txt file.

   4. Add a space, and then add the following text after the pasted line of code: tppm=SourcePort:SMTPServerHostname:25

      Where:

      SourcePort = Any local port of the CommServe server (for example, 25)

      SMTPServerHostname = The hostname of the SMTP server (for example, smtp.commvault.com)

      For example, the following proxy firewall route is copied from the FwConfig.txt file, and then pasted into the [outgoing] section of the FwConfigLocal.txt file:

       
      [outgoing]

       
      testvmfw jpclient4_3 remote_guid=2AAEAC1B-9B90-4E70-9DB0-3E7B65BC3407 type=persistent proto-httpsacvfwd=JPClient4.testlab.commvault.com:7003 streams=4 tppm=25:smtp.commvault.com:25

   5. Save the FwConfigLocal.txt file.

5. In the CommCell Console, open the Control Panel, select Email, Web and FTP Server, select the E-Mail Server tab, and then enter the following:

   1. Mail Server: Local host IP address (127.0.0.1)

   2. Mail Server Port: Value of the port-forwarding gateway source port

Click OK.