To allow users to interact with a workflow by responding to an email, the properties for email approval must be configured. To configure the UserInput activity to allow email responses, see Available Built-In Activities: UserInput.
Procedure
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From the CommCell Browser, right-click Workflow and then click Email Approval.
The Email Approval Properties dialog box is displayed.
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Select the Enable Email Approval check box.
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Enter the following fields:
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Email Server
The name of the email server, for example: smtp.companymailserver.com.
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Mailbox
The email address of the mailbox that should receive the reply emails sent by the users.
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Password
The password for the email account in the Mailbox box.
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Folder
The name of the email folder used to hold the reply emails sent by the users, for example, Inbox.
Tip
Create a new email folder specifically to hold the reply emails, and then create a rule in your email program to direct the reply emails to that folder. This is useful if you are reusing the mailbox of a valid user to receive emails instead of creating a new mailbox.
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Click OK.