Email alerts can be sent to their intended recipients by selecting Email as the notification type. You can configure email alerts for CommCell users, external domain users, and recipients outside of the CommCell environment. However, external domain users receive email alerts only if they have previously logged on to the CommCell environment. CommCell users receive email alerts irrespective of their log on status.
If the mail server is down, the system attempts to send the email alert notification for the next four hours. After four hours if the mail server is still down, these alerts are removed from the system and are not sent to the recipient.
An email notification can contain up to 100 alerts.
Before You Begin
Configure an internal or external mail server:
Procedure
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On the Notification Type(s) Selection page, click the Select [E-Mail] for notification check box.
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Optional: To include the alert details as an attachment, select the Add detail as attachment check box.
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In the left pane under Steps, click Users and User Group Selection.
The wizard skips the Users and User Group Selection page for the custom alerts with the Alert Recipient configured.
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Under Notification Recipients, in the To, Cc, and Bcc lists, choose the users who will receive the alert notification.
To enter external email addresses, type a semicolon (;) and then type the email address.
For information on email recipients, see Online Help: Users and User Groups Selection.
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Click Next.
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Review your selections on the Summary page.
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Click Finish.