Unplanned Failovers

An unplanned failover can be performed in the event of a disaster, such as the following:

• When the production CommServe host is inaccessible due to network or hardware failure

• When the production CommServe host is partially available

• When there is a failure during a planned failover

Procedure

1. Perform the following steps, if the production CommServe host is available:

   1. Login to the production CommServe host.

   2. If the CommServe is currently in a "lockdown" mode where client certificate authentication is forced during installation, reset the CommServe lockdown by setting the Force per-client certificate authentication option to No from the CommCell Console > Control Panel > Certificate Administration dialog box. (This setting can be re-enabled once the failover is completed.) For more information on client certificates, see Client Certificates - Enforcing Authentication of Client Certificates during Installations.

   3. Shut down the services associated with both the CommServe and the SQL client in the production CommServe host.

2. Login to the standby CommServe host.

3. Open the Process Manager associated with the SQL client.

   Tip

   The SQL client will have the Failover Assistant tab as shown in the following sample image.

   

4. On the Failover Assistant tab, select the following options:

   • From the Failover To list, click the name of the passive node that must be used for performing the failover.

   • From the Failover Type list, click Production.

5. Click Initiate Failover.

6. On the Confirm prompt, type confirm and click Ok.

   Note

   For unplanned failovers, it may take a few minutes for the failover process to start, as the process checks whether the SQL nodes are reachable.

Result

• The failover is initiated and the sequence of tasks performed during the process is displayed in the Process Manager window.

• A DDB Resynchronization job will also be automatically initiated after the failover.

What to Do Next

• After a successful failover, make sure to open the CommCell Console and/or Command Center from the new active CommServe host. Make sure to connect to the currently active host in the CommCell box displayed in the Connect to CommCell dialog box.

  

• If you have failed over to a CommServe host located in a Cloud, or behind a firewall where port 8401 (GxEvMgrS port) is not reachable, make sure to enable the Connect through firewall option, click the Configure button, and then specify the proxy computer details in the Proxy hostname or IP address and Proxy port number boxes. Ideally this proxy computer must be a standalone computer which is accessible to both the CommServe host and the clients.

• If client certificate authentication during installation was disabled before the failover, set the Force per-client certificate authentication option to Yes from the CommCell Console > Control Panel > Certificate Administration dialog box. For more information on enabling this option, see Enabling Client Certificate Authentication on the CommServe Computer.

Additional Notes

• If necessary, suspend all schedules after an unplanned failover so that jobs are not started right away.

• After an unplanned failover, ensure that the original CommServe is setup as the standby, as follows:

  • If the original production CommServe host can be restarted, restart the CommServe and verify that this CommServe is set as the Passive node in the Process Manager. For more information about verifying the node, see the Process Manager section in Verifying the Default Setup.

  • If the original production CommServe host cannot be restarted, setup a new standby CommServe host. For more information about setting up a standby CommServe host, see Reinstalling the Standby CommServe Host.

  • Once the CommServe is setup, verify and ensure that the LiveSync Operation is run from the currently active CommServe host to the standby CommServe host before performing another failover.