The Server tab in the SLA Report displays the percentage of servers that met and missed SLA over the specified time period. You can view a more detailed report about Met SLA or Missed SLA by clicking on a pie piece.
The SLA Trend chart displays the SLA percentage over time.
SLA Server Summary by Servers
This pie chart displays the number and percentage of servers that met SLA, the number and percentage of servers that did not meet SLA, and the number of servers excluded from the SLA calculation.
Included Entities
The following entities are included in the SLA Report:
Active servers: If you have an active server with a subclient that you no longer back up, then disable backup activity on the unused subclient. Subclients that are enabled and not backed up, even intentionally, cause the server to miss SLA.
Virtual machines protected by both an installed agent and a Virtual Server Agent (VSA): If a VM client computer is installed with both a VSA and other backup agents, the VM client computer counts as Met SLA if either a successful VSA backup job ran on the VM client computer, or successful backup jobs ran for all subclients of the other backup agents installed on the VM client computer.
Laptop client computers that are online but have not run backup jobs because there is no new data to back up are still counted as Met SLA. Laptop client computers are considered online if they send information about their backup activity to the CommServe computer every 24 hours.
Jobs imported from the External Data Connector (EDC).
Excluded Entities
The following entities are excluded from the SLA Report:
Servers and subclients that are deconfigured or have backup activity disabled.
New servers created within the SLA period: New servers are excluded from the SLA Report calculation for the first 30 days after the server is created so that you have time to properly configure backups for the server.
Synthetic Full backup jobs.
All servers in a Client Group, individual servers, and subclients that have the Exclude from SLA and Strike Counts option enabled.
Virtual machines that were removed from a vCenter, or VMs have not sent details to the Vcenter in the last 30 days.
Virtual machines that have the Exclude from SLA and Strike Counts option enabled.
Laptops that are offline during the entire time range.
Pseudo CommServe Clients
Edge Drive Pseudo Clients
Reference Copy Clients
Content Index Servers
Database command line subclients:
If no instances are defined in the database agent and the default instance is a dummy.
If there were no backups, but there was at least one successful backup in a database agent GUI subclient.
Deconfigured virtual machines: To exclude deconfigured virtual machines from the SLA Report, add the deconfigured virtual machines to a Do Not Backup list or enable the Exclude from SLA and Strike Counts option.
SLA Trend
The SLA Trend chart displays the SLA percentage over the last three months.
