If the only user that is listed as a Cloud CommCell role manager for a CommCell environment leaves the organization, you can use the Cloud Administrator Promotion Request form to request that you be granted administrator privileges. The requesting user will receive an email response after their request is completed. If approved, the requesting user will be promoted to Cloud CommCell role manager, and then any other current role managers will be demoted and removed.
Procedure
Log on to the Cloud Service Portal, and then click Forms.
Click Cloud Administrator Promotion Request.
The Cloud Administrator Promotion Request form dialog box appears.
Click OK.
A dialog box appears to verify that there is no existing cloud company administrator available at your company.
Click Continue.
When the request is approved, you receive an acknowledgment email.