Cloud Account

To establish an access point between the cloud MediaAgent and the CommServe, you must create a virtual client to act as the cloud account. The cloud account performs power management operations like checking power status, turning on and turning off the MediaAgent.

Before You Begin

Review the requirements for a cloud account:

  • The cloud account consists of one or many virtual machines (VMs) or cloud instances that have the Virtual Server Agent (VSA) package installed.

  • The cloud account requires a minimum hardware specification of:

    • 2 vCPUs

    • 2 GiB RAM

  • The cloud account is supported on the following processor architectures:

    • x86 64-bit

    • ARM 64-bit (including Amazon Graviton instances)

  • For information about operating systems that are supported, see the system requirements for the type of VSA hypervisor that you are creating. For example, if you are creating a Google Cloud Platform hypervisor, see System Requirements for Protecting Google Cloud Platform Instances.

  • You can add one or more VSA proxies to the cloud account. But, at least one VSA proxy must always be running in order to turn on and turn off the cloud MediaAgent.

    The cloud account must have at least one online proxy to process power on request for other proxies.

  • When you create the virtual client to act as the cloud account, do the following:

    • For Azure, configure an Azure application ID that is assigned to the Contributor role during the virtual client creation. Also, create a cloud account that is within the same subscription as the cloud MediaAgent.

      For more information about Azure user permissions, consult the Azure documentation.

    • For Amazon, configure an Amazon user account with the "ec2:StartInstances", "ec2:StopInstances", "ec2:DescribeRegions", "ec2:DescribeAvailabilityZones", "ec2:DescribeInstances" and “ec2: GetConsoleOutput” permissions.

      If the virtual client uses IAM authentication method, then the first VSA proxy should be on Amazon and have the corresponding IAM role associated. The VSA proxy must be online always to perform power management operation.

      For more information about Amazon user permissions and roles, consult the Amazon documentation.

    • For VMware vCenter Hypervisor, configure an user account with the Power On and the Power Off permissions during the virtual client creation.

      For more information about VMware vCenter user permissions, see Virtual Machine - Interaction Permissions.

    • For Google Cloud, configure an user account with the Compute Instance Admin (v1) permission during the virtual client creation.

      For more information about Google Cloud user permissions, see Service Account Permissions for Google Cloud Platform.


  1. Create a virtual client.

    For the VSA proxy of the client, use an on-premises computer or a cloud virtual machine with the Virtual Server Agent (VSA) solution. You can also use the CommServe with VSA solution as the VSA proxy.

    For more information, see Virtualization.