In most cases, tenants are isolated on their own network, and service providers use private (RFC 1918) addressing, only permiting tenant-to-MSP network communication.
In such configurations, create an installation package that tenants can use to install the Virtual Server Agent package on a machine to create an access node (VSA proxy). Once the VSA package is installed on one machine, the tenant can create a Remote Software Cache inside the tenant network for subsequent installations.
Procedure
To create a VSA package:
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Log on to the CommServe system as an administrator.
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Locate the installation source that you used to install the CommServe software.
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Rename install.xml to install.old.
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Run Setup.exe, choose the language, and then click >.
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Enable I agree, and then click >.
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Select Create a custom package to install on a different computer, and then click >.
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Clear and then reselect the Windows > WinX64 (default) option, and then click >.
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Select New Installations, and then click >.
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Select Select Packages, and then click >.
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Enter a new folder where the package can be stored (for example, E:\VSAPackageLocation), and then click >.
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Select Virtualization > Virtual Server, and then click >.
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Select Include Third Party packages.
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Select Include .NET Framework Installer.
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Select Create self-extracting executable, and then click >.
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Click Finish.
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Copy the resulting installation file (WinX64.exe) to the machine where the package will be installed.
Commvault provides the Download Center as a built-in file-share server for making packages available to tenants.