Creating a Customer Modification Request from the CommCell Dashboard

You can report an issue or request an enhancement from the CommCell dashboard.

You can also view the number of requests that were submitted for a change in the software during the specified time period in the Modification Requests tile.

Procedure

1. Log on to the Cloud Services Portal.

2. Click CommCell Dashboard.

   The Worldwide Dashboard page appears.

3. From the navigation pane, click CommCells.

   The CommCells page appears.

4. In the CommCell Name column, click a CommCell environment.

   The CommCell dashboard appears.

5. Click Modification Requests.

   The Customer Modification Requests page appears.

6. In the upper-right area of the page, click Create CMR.

   The Create CMR dialog box appears.

7. Enter information about the modification request:

   1. In the Summary box, enter a summary of the modification request.

   2. In the Description box, enter a description of the modification request.

   3. Optional: In the Attachment box, you can attach a file that provides additional information about the modification request.

8. Click OK.