Retiring Offline Laptops in Companies as an MSP Administrator

When a laptop is repurposed, stolen, lost, or discarded, it cannot connect to the Commvault software for scheduled backups and is considered offline.

After the laptop is offline for the number of days you select, the Commvault software initiates retirement, automatically. The automatic retirement process involves the following steps:

1. Uninstalling the laptop package

2. Releasing the license

This automated process saves you from manual intervention, ensuring efficient management of your offline laptops.

You can restore the data from the retired laptop for a selected period of time. After the selected period, the Commvault software deletes the laptop and its data.


  • If the time periods for retiring and deleting offline laptops is configured in a laptop plan, then the laptop plan configuration takes precedence over the company configuration. For more information about configuring those time periods in a laptop plan, see Retiring Offline Laptops Associated With a Plan.


  1. From the navigation pane, go to Manage > System.

    The System page appears.

  2. Click the Laptop options tile.

    The Laptop options page appears.

  3. On the Laptop configuration tab, in the Retire offline laptops section, click Edit edit button outline grey/gray pencil.

  4. Update the retire and delete settings:

    1. In the Discontinue backups when laptops are offline for box, specify the period after which the offline laptop is retired automatically.

    2. In the Data cannot be restored after box, enter the time period for retaining the retired laptop and its data for restoring purposes. After the time elapses, the Commvault software purges the retired laptop data from the system.


  • After the time period for retiring offline laptops expires:

    • The offline laptops without any associated backup data are deleted.

    • The offline laptops with associated backup data are left in the deconfigured state.

  • After the time period for deleting offline laptops expires, the deconfigured laptops are deleted. Subsequently, the laptop and its data cannot be restored.

Retiring a Laptop or Computer