The Commvault ServiceNow application enables users to perform data management tasks in Commvault from the ServiceNow cloud portal. Users can install packages on physical or virtual clients, back up and restore VMs and files, monitor schedules and jobs, and access Service Level Agreement (SLA) reports for Commvault.
If you want to create incidents on ServiceNow, you can use a Commvault workflow instead of using the Commvault ServiceNow application. For more information, see Creating an Incident on ServiceNow Using a Workflow.