You can disable two-factor authentication (which is a form of multi-factor authentication) at the CommCell level, the company level, or the user group level.
Note
When two-factor authentication is enabled for all users at the CommCell level or the company level, for a user (tenant user) who is a member of more than one user group and if the two-factor authentication is disabled for at least one user group, the two-factor authentication does not work for that user.
Before You Begin
After you complete the procedure, you must restart the Commvault services. So prepare as necessary for that restart.
Procedure
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Disable two-factor authentication:
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Level
Procedure
CommCell
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From the navigation pane, go to Manage > CommCell.
The CommCell page appears.
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In the General section, move the Enable two factor authentication toggle key to the left.
Company
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From the navigation pane, go to Manage > Companies.
The Companies page appears.
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In the Name column, click the company.
The company page appears.
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In the General section, move the Enable two factor authentication toggle key to the left.
The Enable two factor authentication dialog box appears.
User group
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From the navigation pane, go to Manage > Security.
The Security page appears.
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Click the Users groups tile.
The Users groups page appears.
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In the Group name column, click the user group.
The user group page appears.
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In the General section, click Edit in the upper-right corner.
The Edit user group dialog box appears.
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Clear the Enable two factor authentication check box.
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Click Save.
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Using the Process Manager, restart the Commvault service.