> Expert > Storage > Libraries > Cloud Storage > Troubleshooting

Cloud Library Server Failed to Do the Verification

Symptom

Cloud library configuration fails with the one of the following error messages:

Error Message 1

Failed to check cloud server status, please make sure the provided service host URL credential and bucket/container names are correct and with the proper permissions. Also check the network connection to the Cloud server is not blocked. Error - [Cloud] The server failed to do the verification. The Cloud server host name may not match with the server certification or a problem occurred somewhere in the SSL/TLS handshake. Error - 44087

Error Message 2

[Cloud] The server failed to do the verification.

Resolution 1

To skip the verification of the self-signed server certificate, add nCloudServerCertificateNameCheck additional setting.

Procedure

Add the nCloudServerCertificateNameCheck entity setting as follows:

Property

Value

Name

nCloudServerCertificateNameCheck

Entity

MediaAgent associated with the cloud library.

Value

0

Comment

Set the value of this setting to 0 to skip the verification of the server's certificate claimed identity for cloud libraries.

Note

Set the value of the nCloudServerCertificateNameCheck entity setting to 2 to verify the server's certificate claimed identity for cloud libraries.

Adding or Modifying Additional Settings from the CommCell Console.

Resolution 2

You can also setup the Service Host to use the HTTP protocol when configuring the cloud library.

For example:

  1. From the CommCell Browser, expand Storage Resources.

  2. Right-click Libraries, click Add, and then click Cloud Storage Library.

    Alternatively, you can expand to MediaAgents, right-click the appropriate MediaAgent, click All Tasks | Create Library, and then click Cloud Storage Library.

    The Add Cloud Storage dialog box appears.

  3. Enter the appropriate information.

    1. In the Name box, specify name of the cloud storage library.

    2. In the Type list, select the cloud storage server.

    3. In the MediaAgent list, select the MediaAgent to be used.

    4. Type the credentials to access the Cloud Storage library in Access information section.

      • In the Service Host box, type the HTTP URL.

        For example: http://cloudServicehostname.com

      • Type the Username.

      • Type the Password.

      • Re-type the Password.

      • Type the Namespace.

    5. Click OK.

  4. The new cloud storage library appears in the CommCell Browser under the Libraries node.

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