Web Server FAQ

What happens if the Web Server is lost?

Browse, search, and restore will not work.
The cached information stored in the DM2 and MongoDB databases is lost.
Compliance Search: Export Sets are lost. If both the Web Server and the Index Server are lost, Review Sets are lost.
Edge Drive and laptops: Files that are actively uploading to Edge Drive or to a laptop are temporarily stored in the Web Server cache, and the file metadata is temporarily stored in the DM2 database. If the Web Server is lost, files that are not completely uploaded are lost.

For information on backing up the DM2 database, see Backing Up the Web Server Database. To configure a high availability Web Server, configure multiple Web Servers with a load balancer.

How to find the default Web Server client?

Open SQL Server Management Studio (SSMS) on the CommServe computer.
Execute the following query on the CommServe Database to retrieve the default Web Server ID:
```
EXEC dbo.AppGetDefaultWebserverId
```
Extract the r_webserverId value from the query result.
Retrieve the client name by executing the following query, replacing <r_webserverId value> with the retrieved ID:
```
SELECT name, net_hostname, displayname
FROM app_client
WHERE id = <r_webserverId value>
```