Applies to: User Mailbox, Journal Mailbox

You can restore an entire mailbox, all public folders, or mailbox items, such as messages, folders, public folders, contacts, or calendar entries, to a PST file.

The size of the PST file is limited based on the version of Microsoft Outlook that you use.

If you try to restore a data set that is larger than the PST size limit, the restore will fail. You can choose to restore large data sets to multiple PST files that are less than or equal to the value that you define. These PST files cannot be larger than 45 GB.

Before You Begin

Verify that the destination client has Microsoft Outlook 64-bit 2016 or a more recent version installed.

Restoring an Entire Exchange Mailbox to a PST File

1. From the Command Center navigation pane, go to Protect > Exchange.

   The Exchange page appears.

2. Click the Exchange client that contains the mailbox or public folder that you want to restore.

   The Overview tab appears.

3. On the Mailboxes tab, select the mailboxes or public folders that you want to restore, and then click Restore > Restore mailbox.

   The Restore options tool appears.

4. On the Destination tab, select File Location, configure the restore destination, and then click Next.

   1. From the Server list, select the server where the data will be restored.

   2. From the File type list, select PST.

   3. Beside the Path list, click Browse, select a folder from the list, and then click Save.

   The Options tab appears.

5. Configure options for the restored messages, and then click Next:

   • To include deleted items in the restore, select Include deleted items.

   • To restore a large data set to multiple PST files, select the Limit PST size to check box, and then enter the maximum size for the PST files. You cannot enter a value that is greater than 45 GB.

   The Review tab appears.

6. Review the items you selected for restore, and then click Submit to start the restore operation.

   The Summary tab appears.

7. Click Close.

Restoring an Individual Exchange Mailbox Item to a PST File

1. From the Command Center navigation pane, go to Protect > Exchange.

   The Exchange page appears.

2. Click the Exchange client that contains the mailbox that you want to restore.

   The Overview tab appears.

3. On the Mailboxes tab, select the mailboxes or public folders that you want to restore, and then click Restore > Restore messages.

   Backup content appears in a list format for the mailbox or all public folders.

4. From the list, expand the folders to locate the items you want to restore, and then select the items.

   You can use the Search bar to filter mailbox contents and find the items you want restore.

5. At the top area of the page, click Restore.

   The Restore options tool appears.

6. On the Destination tab, select File Location, configure the restore destination, and then click Next.

   1. From the Server list, select the server where the data will be restored.

   2. From the File type list, select PST.

   3. Beside the Path list, click Browse, select a folder from the list, and then click Save.

   The Options tab appears.

7. Configure options for the restored messages, and then click Next:

   • To include deleted items in the restore, select Include deleted items.

   • To restore a large data set to multiple PST files, select the Limit PST size to check box, and then enter the maximum size for the PST files. You cannot enter a value that is greater than 45 GB.

   The Review tab appears.

8. Review the items you selected for restore, and then click Submit to start the restore operation.

   The Summary tab appears.

9. Click Close.