Installing the MediaAgent Software on Remote Office Appliance RO1100

The Remote Office Appliance RO1100 can be setup with the MediaAgent software.

To setup the Remote Office Appliance RO1100 with both the CommServe server and MediaAgent software, see Installing the CommServe and MediaAgent Software on Remote Office Appliance RO1100.

Before You Begin

  • Collect the necessary information required to setup the appliance using the Preinstallation Checklist.
  • Ensure that the appliance is properly racked, cabled and powered on as per the guidelines provided in Racking and Cabling the Remote Office Appliance RO1100.
  • Ensure that port 8400 (for Communication Service CVD) and 8403 (tunnel port for HTTP/HTTPS) are open in both the CommServe and the appliance (MediaAgent) needed to complete the installation.
  • Ensure that network connectivity is available and the necessary firewall authorizations have been enabled.

    Dynamic naming is required by the appliance for network communication. Ensure that the Fully Qualified Domain Name (FQDN) is configured for the appliance in the network. FQDN should be resolvable from the CommServe server and vice versa.

  • Ensure that Internet connectivity is available for future software updates.

Note: Verify and ensure that no USB drives are connected to the appliance during the installation.


  1. Turn on the appliance and press Ctrl+Alt+Del to log on to Windows.
  2. In the Administrator box, type appliance@cv1 and press Enter.

    The Commvault Configuration Wizard will start automatically after a successful login.

    Note: If the wizard does not start automatically, double-click SapphireApplication.exe available in C:\ApplianceInstall\Sapphire.

  3. In the Commvault Installation page, click the License Agreement and review the Commvault End User License Agreement. Click I Agree to continue.

    The Select Network Interfaces page is displayed.

  4. Select one or more ports to configure the network settings for data and click Next.

    Tip: The Select Network Interface page displays all the network ports that have an active connection.

    The Configure Network Interface page is displayed.

  5. Choose one of the following options:
    • If you have a DHCP server to automatically assign IP addresses and detect the DNS server, select the Obtain IPV4 address automatically and the Obtain DNS server address automatically options and then click Next.
    • In the absence of a DHCP server, clear the Obtain IPV4 address automatically and the Obtain DNS server address automatically options, type the appropriate details, and then click Next.

      Note: If you selected more than one network port in step 4, the Configure Network Interface page will be displayed again until all the network ports have the necessary details.

    The Configure Host Name and Domain Settings page is displayed.

  6. Add the following details:
    • To assign a new host name, in the New Host Name box, enter a unique name to identify the computer in the network.
    • To configure the appliance in an existing domain, select the Add this appliance to a domain check box.

      Type the appropriate domain credentials in the Domain name, Domain user name and Domain user password boxes.

      Note: If you do not join an existing domain, the appliance remains in the Workgroup.

    A message prompts you to restart your computer.

  7. Click Yes to continue. (Clicking No will proceed with the installation without changing the host name and/or the domain.)

    Note: It is recommended to reboot the computer to avoid network related issues later in the installation.

    A confirmation prompt will be displayed.

  8. Click OK to restart the computer.
  9. After the reboot log on to the system using the administrator credentials appliance@cv1. (Same as step 2.)

    The Commvault Configuration Wizard will resume automatically.

    Note: If the wizard does not start automatically, double-click SapphireApplication.exe available in C:\ApplianceInstall\Sapphire.

    The Setup Commvault Software page is displayed.

  10. Perform the following:
    1. Select MediaAgent only.
    2. Type the host name of an existing CommServe server to which the MediaAgent must be attached in the Name of the CommServe to connect to box.
    3. Click Next.
  11. Click Configure to complete the installation and configuration process.

    Note: The configuration process takes approximately 8 to 10 minutes. The wizard will install the MediaAgent software, Virtual Server and File System agent.

    The Automatic Disk Group Configuration page is displayed.

  12. Click Yes to confirm the library configuration. (You must click Yes when you setup the appliance for the first time.)

    The library is configured and the result is displayed.

    Note: If an error is displayed, resolve the errors and then resume the install by double-clicking SapphireApplication.exe available in C:\ApplianceInstall\Sapphire.

    For more information about resolving errors, see Troubleshooting Installation Errors.

  13. Click OK to continue.

    The configuration result is displayed.

  14. Click Finish.
  15. Open CommCell Console and verify that the Index Cache is enabled in the new MediaAgent. For more information, see Enabling or Disabling Index Cache Access.

What to Do Next

Verify and, if necessary, configure the appliance as discussed in Configuring Remote Office Appliance RO1100.

Last modified: 9/13/2019 2:57:11 PM