Salesforce Access Node: System Requirements

Verify that your environment meets the system requirements for the Salesforce access node. The requirements are for a physical server or a virtual server that has the Cloud Apps package installed.

Operating System

Important: Use the most recent version of the operating system that is listed. The Commvault software fully supports the most recent version of an operating system, until the vendor ends support. More recent versions of the Commvault software might not install on operating systems that are not supported by the vendor anymore. For information about the support lifecycle of an operating system, contact the vendor.

Operating system

Processor architecture

Oracle Linux 7.x with glibc 2.17.x


Oracle Linux 6.x with glibc 2.12.x


Red Hat Enterprise Linux/CentOS 7.x with glibc 2.17.x


Red Hat Enterprise Linux/CentOS 6.x with a minimum of glibc 2.12-1.25.x


SuSE Linux 12 (Initial Release/SP1 and later SPs) with glibc 2.19.x and higher


SuSE Linux 11 (Initial Release/SP1/SP2/SP3/SP4) with glibc 2.9.x and later

Download and install the mandatory patches from the SuSE site for SLES 11 SP4 running on Power PC.


Hard Drive


Space required


2 GB

Log folder

1 GB

Job results folder

1 GB

Allocate an appropriate amount of temporary space in the job results directory for the backup file staging during a backup operation.

Download cache

To stage the data, you must have 120% of the Salesforce used space.

The download cache path is used to temporarily store the CSV files downloaded from Salesforce. The files are either imported into the sync database or are backed up. For instructions about checking the Salesforce data storage and files storage, see Checking the Values for Salesforce Storage Usage.

Memory (RAM)

  • Minimum:
    • 8 GB RAM
    • 16 GB RAM if the access node also hosts the database
  • Recommended:
    • 16 GB RAM
    • 32 GB RAM if the access node also hosts the database


Minimum of 8 CPUs/processors.


You can host the database needed for Salesforce on the access node computer or on a separate computer. To review the requirements for the supported databases, see Microsoft SQL Server Requirements for Salesforce and PostgreSQL Requirements for Salesforce.


If the access node cannot access the Salesforce URL, you must use an HTTP proxy. If you use an HTTP proxy, configure the clients to access internet resources through the server.


If you use an access node that is behind a firewall, open the following ports:

  • For HTTPS, open 443.
  • For HTTP, open 8080.

To allow communication between all of the components used to back up Salesforce data, open the following default ports:

Commvault entities

Database and cloud



Web Server

Sync database (SQL)


One way

Sync database (PostgresSQL)


One way

Linux access node

Sync database (SQL)


One way

Sync database (PostgresSQL)


One way

Salesforce cloud


One way

Important: If you are not using the default ports, you must open the ports that you configured.


Third-party maintenance (minor) releases or feature releases that are supported by the Commvault software may not be listed in our System Requirements. When possible, Commvault provides information on any known issues related to these minor releases or feature releases. In some cases, these minor releases or feature releases affect how the Commvault software works. Commvault software may experience changes in functionality as the result of the third-party minor release or feature releases. These changes are beyond the control of Commvault. Platforms that are supported in the current version of Commvault software may not be supported in earlier versions of the software. Contact your software provider to ensure that third-party minor releases or feature releases are compatible with the Commvault software.

Additional considerations regarding minimum requirements and End-of-Life policies from third-party vendors also apply.

Last modified: 5/19/2021 8:19:44 PM