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Installing the Standby CommServe Host

Install the Commvault software packages on the standby CommServe host.

Before You Begin

Procedure

  1. Log on to the standby CommServe host as an Administrator or as a member of the Administrator group on that computer.
  2. Launch theCommvault software installation package.

    The Download Manager dialog box is displayed.

  3. Click Extract.

    The Language Selection page is displayed.

  4. Select the language from the Please Choose a Language list, and then proceed to the next page.

    The Welcome page is displayed.

  5. Select the I Agree check box, and then proceed to the next page.

    The Choose the Installation Type page is displayed.

  6. Click Install packages on this computer, and then proceed to the next page.

    The Select Packages page is displayed.

  7. Select the following check boxes, and then proceed to the next page.
    • CommServe check box
    • CommServe Failover check box (Scroll through the list to locate this package.)

      Note: The CommServe Failover package automatically installs the SQL Server agent and the CommServe Failover packages in a new instance. (No additional user intervention is needed.)

    The Select Hotfix Packages page is displayed.

  8. Select the same hotfix option that you selected during the installation of the production CommServe host, and then proceed to the next page.

    If you have not already, make a note of the selected option. It is important to install the same hotfixes for all packages in the production and standby CommServe hosts.

    The Failover Install Option page is displayed.

  9. Select This is a standby node, and then proceed to the next page.

    The Installation Path page is displayed.

  10. Verify the path (or specify a new path) for the SQL client, and then proceed to the next page.

    Note: This Installation Path is for the SQL client as the SQL client is installed first on the standby CommServe host.

    The Installation Summary page is displayed.

  11. Verify the list of packages, and then proceed to the next page.

    The software installs the binaries for setting up the SQL client. This process may take a few minutes.

    The Network Configuration page is displayed.

  12. Choose an appropriate option for configuring the firewall in your environment, and then proceed to the next page.

    The Client Computer Information page is displayed.

  13. Type an appropriate name for the standby SQL client, and then proceed to the next page.

    This is the name of the SQL client in the standby CommServe host. Choose a meaningful name to differentiate this entity in the CommCell Console and other disaster-recovery-related interfaces.

    The CommServe Information page is displayed.

  14. Type the Fully Qualified Domain Name (FQDN) of the production CommServe host, and then proceed to the next page.

    This is the name that you noted while installing the production CommServe host.

    The Client Certificate page is displayed.

  15. If a certificate is available, type the name with the full path to the certificate file and proceed to the next page.

    The CommServe Authentication page is displayed.

  16. Type the credentials that must be used to access the production CommServe host, and then proceed to the next page.

    These are the account details that you noted while installing the production CommServe host.

    The software installs the binaries for setting up the SQL client. This process may take a few minutes.

    Note: This completes the SQL Client installation and the following prompts are displayed for installing the standby CommServe client.

    The Select Hotfix Packages page is displayed.

  17. Select the same option that you selected for the Hotfix Packages during the CommServe installation, and then proceed to the next page.

    The software installs the binaries for setting up the standby CommServe host This process may take a few minutes.

    The Installation Path page is displayed.

  18. Verify the path (or specify a new the path) for the standby CommServe server and then proceed to the next page.

    Important: Note that this Installation Path is for the CommServe server.

    The Client Computer Information page is displayed.

  19. Type an appropriate name for the standby CommServe host.

    This is the name of CommServe client in the standby CommServe host. Choose a meaningful name to differentiate this entity in the CommCell Console and other disaster-recovery-related interfaces.

    The software creates the databases and services. This process may take a few minutes.

    A message similar to the following is displayed:

  20. Click Finish to complete the installation.

Notes:

  • To troubleshoot errors that occur before the installation summary page, check the %allusersprofile%\Commvault Systems\Galaxy\LogFiles\Install.log file.
  • If the error occurs after the summary page, then check the installation logs in the software_installation_directory\Log Files folder.

What to Do Next

Enable the CommServe LiveSync feature which facilitates CommServe Recovery Using High Availability CommServe Host. For more information on enabling the LiveSync operation, see Enabling CommServe LiveSync.

Last modified: 3/19/2019 7:41:05 PM