Newsletter for New Features in Service Pack 18

Features and enhancements that we want to highlight in this service pack are listed here, with a link to full documentation for the feature.

For your convenience, the Newsletter for New Features in Service Pack 18 is also available in PDF format, New Features in Service Pack 18.

For a comprehensive list of all new features, see New Features.

Note: If you are upgrading from a previous release or service pack, also review the following pages:

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CommCell Management

Define Client Scope, Instead of Owner, for Smart Client Computer Groups

The association of client computer groups to an owner is replaced with an association to the client scope. You can select one of the following scopes, depending on your Commvault security permissions:

  • Clients in this CommCell
  • Clients of Domains or Organization
  • Clients of User
  • Clients of User Group

Key Features

  • The scopes that are listed for you to select in the client computer group properties dialog box, and the clients that are listed in the preview window, are dependent on the Commvault security permissions that are assigned to you.
  • When the client scope is set to CommCell, domain, organization, or user group (and not a user), security permission changes to an associated user (owner or admin of a client computer) do not affect the smart client computer group.
    However, when the scope is set to a user, then any security permission changes to the user might cause a change in the smart client computer group.

More Information

Text-Based Monitoring of CommCell Environments

You can monitor the health of a CommCell environment using text-based monitoring on a smartphone or other SMS-enabled device.

By texting simple commands or questions to a phone number, you can request information about a CommCell environment's SLAs (service level agreements), failed jobs, critical agent protection status, and anomalies or unusual activities. After you receive text message responses to your questions, you might be asked if you want details sent to your Commvault Cloud email account.

Setup Requirements

  • The CommCell environment that you want to monitor must be registered on the Commvault Cloud, and its health data must be regularly uploaded to the Commvault Cloud.
  • You must use a smartphone or other SMS-enabled device.

More Information

Configure Alerts to Monitor Critical Commvault Services on Clients

With new options for client-based alerts, you can configure the software to monitor the status of critical Commvault services on clients and client groups in your CommCell environment.

For example, you can create an alert to monitor critical services on your production servers every 15 minutes. If one or more critical services are down (stopped) for more than 15 minutes, the software will send alert notifications to the users specified in the alert criteria.

Key Features

  • Alert stakeholders to critical service interruptions: Admins and other stakeholders can be made immediately aware of any critical service interruptions on your clients.
  • Configurable alert intervals: You can configure the amount of time that a service must be stopped before the alert is triggered, which gives administrators the flexibility to create different alerts for different groups of clients based on your needs.

More Information

Change the Display Name for Clients in Commvault Software Interfaces

You can modify the display name for clients, including the CommServe client. The client display name enables administrators to change the name of the client as it appears in the software management consoles, such as the CommCell Console, the Command Center, and the Web Console.

Key Features

You can have multiple clients in the same CommCell environment that have the same display name without causing a conflict in the software. For example, display names can be used to support multi-tenant CommCell environments where two or more tenants have clients that need to display the same name to their end-users.

More Information

New Structure for the Command Center Navigation Pane

To streamline and standardize the user experience in the Command Center, the navigation pane has a new structure.

The new navigation pane focuses on the latest product offerings, prioritizing the most commonly used options, and consolidating related components.

Key Features

The Solution navigation item is renamed to Protect.

The following navigation items are now at the top level of the navigation pane:

  • Jobs
  • The new Activate navigation item

The new Orchestration navigation item groups the following navigation items:

  • The Live Sync I/O Monitor
  • Replication Monitor
  • Replication
  • Recovery targets

The new Infrastructure navigation item under the Manage navigation item, groups the following tiles:

  • Arrays
  • MediaAgents
  • Network stores

The Manage navigation item now contains the functionality of the following navigation items:

  • Administration
  • Configuration 

The System navigation item now contains the functionality of the following navigation items:

  • System 
  • Operation

More Information

Commvault Enforces User Thresholds with the Application Users Licensing Mechanism

The software blocks backups for all application users if the number of Exchange mailboxes, OneDrive users, and SharePoint users exceeds the amount of users purchased with the Application Users license. You can use the Application Users view of the License Summary Report to monitor the number of application users in the CommCell environment.

More Information

Server and MediaAgent

Configure Full Backups for a Server Backup Plan

You can configure full backups for a server backup plan and specify the backup window for the full backups.

More Information

Backup Agents

Exclude Files From Backup Operations in the NFS ObjectStore

You can use filters to exclude specific types of files from backup operations. You can specify multiple file types to filter, separated by a comma.

For example, to exclude all files with .txt, .jpeg, and .bmp extensions from the backup operations, specify the following: txt, jpeg, bmp.

More Information

Restore Messages as Stubs Using the Exchange Mailbox Agent

To provide access to messages that are backed up, you can restore data as a stub version back to the mailbox without increasing the mailbox size.

More Information

Commvault Dependency on Older Versions of Microsoft Visual C++ Redistributable Packages Is Not Required Anymore

Starting in Service Pack 18, new installations of the software do not require older versions of Microsoft Visual C++ Redistributable Packages. Now, Microsoft Visual C++ Redistributable Packages 2017 (vcredist2017.exe) is the only version automatically installed for all agents. 

Applicable Agents

Older versions of Microsoft Visual C++ Redistributable Packages are still automatically installed for the Virtual Server Agent and IntelliSnap for Agents.

More Information

  • For more information, see the system requirements page for your agent.

For example, for the Windows File System Agent, see System Requirements for the Windows File System Agent.

For CommServe Server, see System Requirements for the CommServe Server.

Use EWS On-Premises to Back Up and Restore Exchange User Mailbox

You can protect Exchange User Mailbox using Exchange Web Services (EWS) on-premises.

You can use EWS on-premises starting with Service Pack 16, only with Exchange Server 2019.

Starting in Service Pack 18, we have made enhancements to provide better throughput and improved efficiency of cleanup operations.


More Information

Automatically Discover Oracle RAC Databases

You can simplify the Commvault configuration for Oracle RAC databases by using automatic discovery. Automatic discovery is enabled by default and finds Oracle RAC databases and their associated cluster nodes, and then uses the information to create and configure the corresponding RAC client and instances, with their related cluster nodes and subclients.

Applicable Agents

Oracle Agent

More Information


For Microsoft Azure VM Backups, Changed Block Tracking with Managed Disks

For Microsoft Azure, you can use Changed Block Tracking (CBT) with managed disks.

CBT enhances the backup performance of Azure virtual disks. It is enabled by default. With CBT, the Azure API detects the changed blocks (changed page range information) on Azure virtual disks by comparing the binary large object (BLOB) snapshots. With this comparison, CBT provides better backup performance than traditional cyclic redundancy check (CRC) backups.

CBT is available from the Command Center or from the CommCell Console, for incremental backup jobs and backup copy jobs.

More Information

Use the Commvault Service Catalog in ServiceNow to Request and Approve Backups and Restores for VMs

With the Commvault Service Catalog, ServiceNow users can request backups and restores for individual VMs, and Commvault administrators can approve, reject, or delete the requests.

More Information

Use Commvault Alerts to Create Incidents in ServiceNow

You can use Commvault alerts to create incidents in ServiceNow.

More Information

Convert Virtual Machines from Azure to Hyper-V (Cross-Hypervisor Restore)

When restoring a virtual machine from a backup for Azure Resource Manager, you can convert the VM to Hyper-V. 

This feature can be used to migrate workloads to Hyper-V, or to recover VMs in Hyper-V if the Azure Resource Manager deployment is unavailable. 

This option is available from the Command Center or from the CommCell Console, using streaming backups or IntelliSnap backup copies. 

Applicable Agents

Virtual Server Agent

Setup Requirements

Create a hypervisor (virtualization client) for Hyper-V.

More Information

Replicate Instances from AWS to AWS

You can replicate instances (VMs) from an AWS source account to an AWS destination site. The destination site can be in the same region and zone, or in a different region or zone.

You can replicate from streaming backups, perform planned or unplanned failovers, and perform failbacks after a failover. 

You can configure replication using the Command Center. 

Applicable Agents

Virtual Server Agent

Setup Requirements

Install the Virtual Server Agent on an AWS instance to act as a VSA proxy (access node) for replication. 

More Information


Monitor Devices Using the Laptop Dashboard

MSP Administrators and Tenant Administrators can manage endpoint users and devices using the Laptop Dashboard.

Key Features

  • Track the Service Level Agreement (SLA) for each device
  • Find the physical location of devices on a map
  • Monitor backup performance
  • Control user security

More Information

Embed Reports in the Body of an Email

To simplify access to and improve the readability of reports, you can now embed the report within an email, instead of attaching the report as a file. When emailing a report from the Command Center, the Web Console or the Cloud Services Portal, select the Email body format option to embed the report directly into the email.

More Information

CommVault Appliance

Monitor Commvault HyperScale Appliances Using the Appliance Dashboard

In the Command Center, the Appliance Dashboard displays critical information about the status and performance of Commvault HyperScale Appliances. Many of the tiles on the Appliance Dashboard link to more detailed reports that you can use to analyze the collected data.

Key Features

  • View jobs and entities that are flagged for anomalous behavior
  • Track memory and CPU usage for all appliances
  • Monitor hardware components, such as hard disk, cache disk, power supply, fan, and NIC
  • Check the amount of available space in storage pools

More Information


NFS ObjectStore: File and Folder Sharing Using the Web Console

You can share the files and folders that are added to NFS ObjectStore with other users from the Web Console.

When you share a file or folder, you set the permission levels for each user. After logging on to the Web Console, the users who you share with can view and download the files.

Key Features

  • Password protection for a public share link: Users must enter the password to view the shared link.
  • Expiry date for a shared file or folder: You can define a specific number of days or set the expiry to infinite.

More Information

Use Activate to Redact Documents that Contain PII for Subject Access Requests

With Activate, you can redact personally identifiable information (PII) from documents that are collected as part of a subject access request (SAR). You can redact PII for all documents in a request. And, during the review workflow, reviewers can redact additional information in individual documents.

Key Features

  • Redact PII for all documents in a request.
  • Redact PII or any other information at the document level.

More Information

Perform Instant Clone and Live Mount Operations on an Oracle Database

With the Commvault NFS ObjectStore array as the image copy location for the Oracle agent, you can perform live mount operations and clone operations.

Key Features

  • You don’t need a storage array to take snapshots.
  • There is no limitation on the number of snapshots.
  • Less storage space is required than with a storage array because the data backed up by the NFS object store is deduplicated.
  • Create an instant clone of the Oracle database for testing and development.

Applicable Agents

Oracle Agent

More Information

Allow Different Roles for a Tenant Operator in a Company

Service providers can assign different roles for each tenant operator in a company. In addition to the assigned role, the operator also inherits the role that is associated with the system-created tenant operator user group for the company.

More Information


Visualize and Analyze Data by Using File Storage Optimization

You can analyze files with the file storage optimization dashboards:

  • File duplicates
  • File ownership
  • File security
  • Size distribution
  • Tree size

To facilitate visualization, files are grouped according to common characteristics and displayed in graphs or charts. After you analyze your files, you can delete or move individual files or groups of files.

You can also perform cross-client searches if you need to find specific files.

More Information

Preview Data in a Pop-up Window from Reports

You can use the preview feature to open data in a pop-up window or a tile inside a report. This feature is useful for users who want to analyze small collections of data that appear in files, such as email messages or text.

To create a preview, configure a list of file names to appear as links. Configure the links to open pop-up windows that display the contents of the files. The data that appears inside the pop-window is gathered from a data set or a REST API response. You can also format the appearance of the pop-up window using HTML and CSS, which can make the data easier for users to read and understand.

More Information

Search Using Chinese and Japanese Text

Compliance Search supports searching for Chinese and Japanese text.

More Information

Last modified: 12/13/2019 4:13:31 PM