Restoring Messages as Stubs Using Exchange Mailbox Agent

Applies to: User Mailbox

End users can recall the PST ingested messages via Outlook Add-in.

In order to provide access to messages ingested from PST’s using Outlook, data can be restored as a stub version back to mailbox without increasing the mailbox size.


  1. From the CommCell Browser, expand Client Computers > client > agent > set.
  2. On the Content tab, right-click the subclient, and then click Browse and Restore.

    The Browse and Restore dialog box appears.

  3. Click View Content.

    The Client browse window appears.

  4. Do one of the following:
    • To restore a mailbox, select a mailbox in the left pane.
    • To restore a message, in the right pane, select the appropriate message.
    • To restore a message that has an attachment, select a message that has paper clip icon.
  5. Click Recover All Selected.

    The Restore Options for All Selected Items dialog box appears.

  6. Select Restore as Stubs, and select one or more of the following options:
    • To leave the message body in a stubbed message, select the Leave message body in the stub check box.

      Note: After stubbing, inline attachments are removed and they become a part of the attachment.txt file.

    • To limit the size of the stubbed message based on the message body length, select the Truncate body to n bytes check box, and then type a value (in bytes) into the corresponding box.

      Two bytes equals one character. For example, if you enter 500 bytes, the message body in the stub is limited to a maximum of 250 characters (including spaces).

      The font in truncated messages converts to Times New Roman.

    • In the Messages older than, enter the number of years, months, and days after which the messages are stubbed
    • In the Messages larger than, enter the size limit after which the messages are stubbed
    • To allow users to stub only those messages that contain attachments, select the Only messages containing attachments check box.

      Note: Multiple conditions are carried out using the AND operator. Messages that qualify all the conditions are stubbed.

  7. Click OK.

Last modified: 7/14/2021 9:18:56 PM