Recovering From a Stuck Failover
The failover progress does not report any new activity in the Process Manager and both the production and standby CommServe hosts are down and inaccessible.
- From the active node, navigate to the following folder:
ContentStore2 corresponds to the installation folder associated with the SQL client or Instance002. If you have installed the SQL client in a different instance, navigate to the corresponding folder.
- Run the following command:
GxAdmin.exe -console -failover -resetconfig <active_node_name>
- Check the contents of CommServeLiveSyncMonitoring.log and look for the following information:
ResetConfigFile() - #######Received a request to reset configuration file #######
ResetConfigFile() - Successfully reset config file for node <Active_node_name>.
The configuration will be reset, and as a result, the failover process will be halted in the Process Manager.
What to Do Next
Restart the CommCell services in the Process Manager and retry the failover.
Last modified: 11/20/2020 10:28:02 PM