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Frequently Asked Questions for Exchange Online

You can view additional information about the Exchange Online operations in the following Frequently Asked Questions (FAQ).

As a managed services provider (MSP) administrator, why do I need the Infrastructure Pool app?

As a managed services provider (MSP) administrator, if you do not want your tenants to provide infrastructure setting details, you can use the infrastructure pool app to map all the infrastructure details that are needed for the Exchange Mailbox client to the storage pool. This app is useful for the MSPs who provide mailbox backup services to their tenants in Office 365. After the infrastructure pool is added in the app, the tenant administrator can create the Exchange clients using only the Exchange Online application details and the server plan details. For more information, see Infrastructure Pool App in the Commvault Store .

Do modifications to the Infrastructure Pool workflow affect Exchange Online clients that are already associated with a storage pool?

If you modify the workflow from the app, Exchange Online clients that are already associated with a storage pool are not affected. If you need to modify the workflow for Exchange Online clients that are already associated with a storage pool, you must make the modifications on the properties page for the Exchange Online client in the Command Center.

How can I modify the Infrastructure Pool workflow for Exchange Online clients that are already associated?

You can modify the workflow for Exchange Online clients that are already associated on the Exchange Client Properties page in the Command Center.

Why do you need global administrator account?

Global administrator account is required to create apps and service accounts automatically.

Does MFA need to be enabled when modern authentication is used for data protection?

MFA need not be enabled as modern authentication is not compatible with MFA in case of service accounts. In modern authentication, since the service account is only used to collect the mailbox list, you can reduce the rights and the role of the service account to that of a regular mailbox with only the view-only permission.

Can all automatically created Exchange Online service account expired passwords be updated in Command Center ?

You can change the expired passwords of automatically created service accounts in the Microsoft Office 365 portal. If you do not want to manually update the passwords for all the service accounts from the Exchange Client Properties page in the Command Center, they can be updated automatically for all service accounts by using the bUpdateServiceAccountPassword DWORD = 1 Under MSExchangeMBAgent. For all the service accounts registry key.

Last modified: 4/26/2021 4:49:25 PM