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Disk Configuration Error During MediaAgent Installation

Symptom

  1. Navigate to the software_installation_path\Log Files folder and review the CvVDSConfig.log file.
  2. Look for errors similar to the following:

    9244 14ac 04/25 14:43:24 ### Waiting for CommCell ID to be updated in the reg key...
    9244 14ac 04/25 14:43:27 ### Waiting for CommCell ID to be updated in the reg key...

Resolution

  1. Using CVPing or any other network utility, check the network connections between the CommServe and the MediaAgent from both sides.
  2. If the network connection is not working, configure the one-way firewall rule between CommServe to the MediaAgent.

    For more information on configuring the firewall, see Setting up Connections on the CommServe Computer for One-Way Direct Connection.

  3. Resume the installation by double-clicking SapphireApplication.exe available in C:\ApplianceInstall\Sapphire.

Last modified: 11/6/2020 10:37:31 PM