Creating an Index Server for the Exchange Mailbox Agent

Considerations for Index Servers That Were Configured on the MediaAgent

If in a previous Commvault software service pack, you configured the index server on the MediaAgent, when you update to the current service pack, an index server is automatically created under Client Computer Groups > Index Servers in the CommCell Browser. The name of the index server is in the format MediaAgentname_IndexServer.

Before You Begin

  • Install the Index Store package on a client in your CommCell environment. For instructions about installing the Index Store package and other information about the index server, see Index Store and Index Server Overview.
  • Review the information that you must have before you create an index server.
  • Make sure that the client that functions as the index server has enough space allocated to it. For more information, see Configurations for the Exchange Mailbox Agent Index Server.
  • Make sure that the Web Server can access the index server page. This is http://indexservername:port/solr. For example, http://indexserver:20000/solr. After you create the index server, it might take the Web Server two to three hours to be able to access the index server page.
  • If you use a firewall, create a direct connection between the index server and the Web Server. This can be either a one-way or two-way connection.
  • The index directory must meet the following requirements:
    • The location must be a local, non-root directory on the MediaAgent.
    • The location must be empty.
    • The path name must not contain any of the following characters: ~!@#$%^&*()_+|}{“?><,/.’;[]=-`


  1. From the CommCell Browser, expand Client Computer Groups.
  2. Right-click Index Servers, and then click New Index Server.

    The Index Server Cloud dialog box appears.

  3. On the General tab, enter the following information:
    • Cloud Name: The name of the index server.
    • Storage Policy: You must select a storage policy if you back up your index server content.
    • Index Directory: The path on the index server client where indexing data is stored. For example, enter C:\IndexServerDir.
  4. On the Roles tab, click Add.

    The Select Index Server Role dialog box appears.

  5. From the Exclude list, select Exchange Index, and then click Include.
  6. Click OK.
  7. On the Nodes tab, click Add.

    The Select Cloud Nodes dialog box appears. The Exclude list includes clients that have the Index Store package installed on them.

  8. From the Exclude list, select a client, and then click Include.
  9. Click OK.

    The index server that you created appears under the following nodes in the CommCell Browser:

    • Client Computer Groups > Index Servers
    • Client Computers, right-click Client Computers, click Customize View > Show Index Servers

Last modified: 10/2/2020 1:20:11 PM