Configuring Recall Services for Outlook Add-In

After the Web Console and the Web Server have been installed, configure the recall services with the Web Console's URL. When a recall request is triggered, the link configured for the recall services sends an HTTP recall request to the Web Server.

Consider the following when you configure the recall services:

  • We recommend that you specify a Domain Namespace.
  • We recommend that you set the recall server link and then run an archive job from the new Office 365 client.
  • The Recall Service URL should be in either of the following formats: http://namespace.domain.com or https://namespace.domain.com.
  • The Recall Server can be a load balancing server.
  • The recall services should be accessible from outside the firewall. For details see, Configuring Access to Archived Emails from Outside the Firewall.


  1. In the CommCell Browser, expand Client Computers.
  2. Right-click the client, and then click Properties.
  3. Click Advanced.
  4. On the Web Server URLs tab, in the Recall Service box, configure the appropriate address:
    • Type the address of the recall service.
    • Specify a Domain Namespace to enable external connectivity.

      For example: http://namespace.domain.com or https://namespace.domain.com.

      For the namespace, type the name of the client name of the computer where the Web Console is installed.

  5. Click OK.

    Archived messages appear after the next archiving job is completed.

Last modified: 8/8/2019 3:25:13 PM