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Accessing EngWeb from Profile Dashboard

Technical Account Managers (TAMs) can access our internal issue-tracking system from Profile Dashboard. You can see only the Customer Modification Requests (CMRs) or Ticket Requests (TRs) that your user account is associated with.

Procedure

  1. Log on to the Cloud Services Website, and then go to CommCell Dashboard > Companies > Company Name > Profile.

    The Profile Dashboard appears.

  2. At the top of the page, click More:
    • To view your CMRs, click CMRs.
    • To view your TRs, click TR Escalations.

    EngWeb is displayed in a new tab.

Last modified: 7/5/2018 8:08:24 PM