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Viewing Additional Information for Files/Emails in the eDiscovery Exception Report

More information might be necessary to determine who should be contacted to fix a particular content indexing error. The eDiscovery Exception Report can be used to view additional document information for files and emails—such as file type, email metadata, client information, and more—to help you analyze and solve content extraction errors.

To analyze document extraction errors, use the eDiscovery Exception Report to view additional information about the files or emails that failed during content indexing.

Procedure

  1. From the Web Console, navigate to the eDiscovery Exception Report.
  2. Click the Search Engine you want to view.
  3. Click the Exception section of the pie chart.

    The pie chart automatically updates, and an Error list appears for the selected data.

    You can click either the pie chart section or the description in the graph key to make your selection. It might take a few seconds for the pie chart to update, depending on the amount of data in your report.

  4. Click the Error section of the pie chart that you want to analyze. For example, click "Password protected or encrypted."

    Read Error Handling for more information about content indexing errors.

    The pie chart automatically updates, and a Data Type list appears for the selected data.

  5. Click either the Email or File section of the pie chart to view all documents of that data type.

    The pie chart automatically updates, depending on your selection:

    • Email Options
    • File Options

Email Options

  1. From the Data Type view, click the Email section of the pie chart.

    The pie chart automatically updates, and a Custodian list appears for the selected data.

  2. Click a Custodian from the pie chart.

    The pie chart automatically updates, and a Client list appears for the selected data.

  3. Click a Client from the pie chart.
  4. Click a Job from the pie chart.

    The Listing view appears for the selected data and displays each document's Name (full path), Date Modified, and Size. You can sort the information in the listing view by clicking the column headings.

    You can click Listing at any step in this procedure to view a list of the failed items at that particular refinement level.

You can select an Export Option to convert this list into a more portable format. You can also use the additional Settings to further refine your selections.

File Options

  1. From the Data Type view, click the File section of the pie chart.

    The pie chart automatically updates, and a File Type list appears for the selected data.

  2. Click a File Type from the pie chart. For example, click the PDF file extension.

    The pie chart automatically updates, and a Client list appears for the selected data.

  3. Click a Client from the pie chart.

    The pie chart automatically updates, and a Jobs list appears for the selected data.

  4. Click a Job from the pie chart.

    The Listing view appears for the selected data and displays each document's Name (full path), Date Modified, and Size. You can sort the information in the listing view by clicking the column headings.

    You can click Listing at any step in this procedure to view a list of the failed items at that particular refinement level.

You can select an Export Option to convert this list into a more portable format. You can also use the additional Settings to further refine your selections.

 

Last modified: 11/15/2018 6:04:28 PM