Health Report: SLA

This report provides a list of subclients that failed Service Level Agreement (SLA) and the reason that they failed.

Last 12 Months SLA Trend Chart

This chart displays the SLA Percentage for each month over the last year.

Last 12 Months SLA Trend Table

This table displays the number of clients that met and missed SLA in each month.

Column	Description
Month	Month and year.
Met SLA	Number of clients that met SLA during the month.
Missed SLA	Number of clients that missed SLA, or were not backed up, during the month.
SLA (%)	dOverall SLA percentage for the month.

Details for Clients Missed SLA

This table lists each subclient that missed SLA, the reason backup jobs did not run, and details about the last job.

Column	Description
Client	Name of the client.
Agent	Type of agent.
Instance	Name of the instance.
Backup Set	Name of the backup set.
Subclient	Name of the subclient that failed to be counted in the SLA.
Reason	Reason that the subclient failed to be counted in the SLA.
Last Job ID	The ID for the last job that ran on the subclient.
Last Job Start	The day when the last job started.
Last Job Status	The status of the last job.
Client Owners	The name of the user who initiated the job.
Client Groups	The client group for the user who initiated the job.
SLA Days	Number of days over which SLA is calculated.

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Last modified: 11/9/2018 7:47:44 PM