End User Access > Command Center > Reports > Access and Configuration > User Management on the Cloud Services Portal > Changing the Cloud CommCell Administrator for Your Commvault ID

Changing the Cloud CommCell Administrator for Your Commvault ID

If the only user that is listed as a Cloud CommCell administrator for a CommCell environment leaves the organization, contact Cloud Services.

We can demote their user account and promote a different, existing user account as the new Cloud CommCell administrator. The new CommCell administrator can then add or remove users, as needed.

Procedure

• From the Maintenance Advantage Customer Support Portal, contact Customer Support with the following information:

  • CommCell ID
  • Company Name
  • Name and email address for the user that should be demoted
  • Name and email address for the user that should be promoted

Last modified: 1/10/2020 6:16:35 PM