Setting the Session Timeout

Applies To: Command Center and Web Console

By default, a session times out after 30 minutes. Use this procedure to change the timeout settings for a session.

Note: The timeout session settings are overridden when a user selects the Stay Logged In check box on the Command Center or Web Console login pages.

To ensure that all users adhere to the session timeout settings, you can hide the Stay Logged In check box by setting the value of the hideStayLoggedIn additional setting to true.


  1. On the Web Server computer, change the session timeout settings in the Web Server database:

    From the command prompt, navigate to software_installation_directory/Base, use the qlogin command to log on to the CommCell, and then run the UpdateSettingValue qscript:

    qoperation execscript -dbn DM2 -c WebServerClientName -sn UpdateSettingValue -si 'SESSION_TIME_OUT' -si 'n'


    • WebServerClientName is the name of the Web Server client as it appears in the CommCell Console
    • n is the timeout value in minutes.

    For information on using QScripts on the command line, see Using QScripts on the Command Line.

  2. To the Web Console computer, add the SessionTimeoutMinutes additional setting as shown in the following table.

    For instructions on adding the additional setting from the CommCell Console, see Add or Modify an Additional Setting.










    30 minutes

  3. Restart the Tomcat services on the Web Console computer.

Related Topics

Accessing the Command Center

Last modified: 2/20/2020 4:56:02 PM