Recovering the CommServe Database Using the Media Explorer

Once the media is cataloged the CommServe database files can be recovered from the media.

Before You Begin


  1. From the Media Explorer window, select Express Recovery option from the Display data corresponding to list.

    This filters the data in the catalog pane to show only the desired archive files.

    Note: Disaster recovery (DR) backups may be backed up as File System backups in some cases. Therefore, if you select Express Recovery and the DR backup is not displayed, then select File System instead from the drop-down list. To view and restore data written using Unix/ Linux MediaAgent, select All Data from the drop-down list.

  2. Select the appropriate archive file entry associated with the latest DR backup from the Catalog Database pane.

    Use the following tips to identify the correct archive file in the Catalog Database pane:

    1. Use File Name to determine the entry type.
    2. Use the Level information to determine backup types.
    3. Use the JOBID and Backup Time information to determine chronology.
    4. Scroll right to use the App ID column to determine subclient identity.
  3. From the File menu, click Recover Data.
  4. By default, the Restore Data check box and Restore out of place option are selected.

    Type or browse the path to which you want to recover. You need write privileges for the destination folder for a remote computer.

    Click OK to continue.

    Note that DR backup recovery must be always performed using out-of-place restores.


    • If data was encrypted using a pass-phrase, you are prompted to enter the pass-phrase used at the time of the data protection operation.
    • You may be prompted to type the media password. Enter the password and click OK.
    • If you do not know the media password, contact Commvault Support for assistance.
  5. While the data recovery operation is in progress, if the data crosses to a new tape, you may see the message:

    Insert volume with BarCode number and then click OK to continue.

    The archive file entry you selected, is recovered to the designated location.

  6. When the data recovery is done, click OK to the Restore succeeded message.

    Note: A file space shortage may cause the data recovery operation to fail. For information on the failure, you can go to the MediaExplorer.log file which is located in the local folder containing the MediaExplorer.exe. After fixing your space problem, you can simply start over. You do not have to clear the environment.


The database files are now available for restores.

What To Do Next

Using the CommServe Recovery Assistant tool, restore the CommServe Database on the CommServe host.

Last modified: 12/18/2018 10:04:49 PM