Downloading Files and Folders

You can download one or more of your backed up files and folders to a specific location in your computer. During the download operation, if you select multiple files or folders, the data will be compressed and downloaded as a zip file.


  1. From the Web Console, go to My Data.
  2. On the Computers tab, click Restore for the computer that contains the data you want to download.

    Alternatively, you can click Settings for the computer that contains the data you want to download, and then under the Restore section, click Select Files .

  3. From the Restore Files page, navigate to the folder containing the data to be downloaded.

    Note: You can also download files or folders that have not been backed up. To display all files and folders in the computer, click Showing latest backups and then select Show live machine data.

  4. Select the check boxes next to the data and then click Download.

    Alternatively, to download an individual file, right-click the file and click Download.

    Based on the web browser that you use (for example, IE and Firefox), follow the prompts to save the zip file on your local computer.

Last modified: 9/5/2018 3:08:23 PM