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Version

Use this dialog box to view the software version and verify the update status. Note that all the options described in this help may not be available and only the options displayed in the dialog box are applicable to the agent for which the information is being displayed.

Install Directory

Displays the directory path in which the software is currently installed on the client or MediaAgent computer.

Crypto Library Version

Displays the current version of the Crypto Library module.

Version Information

Displays the software component version (CommServe, MediaAgent, Client or Agent) installed on the computer. It also displays information on the post-release Service Packs and/or additional updates installed on the selected client computer.

Update Status

Displays the update status for each client computer. The possible values and their descriptions are:

  • Unknown

    Unable to determine the update status of the client. This could be due to the following reasons:

    • The client was uninstalled but it is still displayed in the CommCell Browser.
    • Internal error due to an invalid CommServe Cache status.
  • Up To Date

    The service pack version installed on the client matches the software version available in the CommServe cache.

  • Needs Update

    The service pack version installed on the client is lower than the software version available in the CommServe cache.

  • Ahead of Cache

The service pack version installed on the client is higher than the software version available in the CommServe cache.

Package

Displays the name of the packages installed on the client.

Status

Displays the update status for each package. Refer to the Update Status section.

Updates

Displays the service pack version installed on the client, as well as any additional updates that were installed after the service pack.

The service pack version includes a Build ID number, for example, SP6 (Build 414440). The Build ID helps you differentiate the different releases of the service pack version.

Update Information

Specifies the options for installing the updates.

This information is displayed only in the case of remote clients and/or remote MediaAgents. (A client/MediaAgent that is not installed on the CommServe computer)

  • Cache Source

    This information is only displayed for client computers.

    • CommServe

      If selected, the selected client receives its updates from the CommServe computer.

    • Software Cache

      If selected, the selected client receives its updates from the specified Client designated as  Software Cache computer.

  • Store Software Locally

    When selected, indicates that the software (updates and packages) must be saved on the local computer, before they are installed. Use the space to type the location on the local computer in which the software must be stored, or click the Browse button to select the location on the local computer. When you select the option, make sure that there is adequate space for installing the necessary updates.

Last modified: 9/18/2019 3:10:30 PM