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Salesforce Troubleshooting

Error: OutOfMemoryError: Java heap space

For more information, see KB article 57519.

ExceptionCode=INVALID_SESSION_ID; ExceptionMessage=Invalid Session ID found in SessionHeader for backups/restores

For more information, see KB article 58943.

INVALID_SESSION_ID; ExceptionMessage=This session is not valid for use with the API

For more information, see KB article 55186.

REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded

For more information, see KB article CLD0011.

Test Connection Operations

Failed to send request

For more information, see KB article 54770.

Login failed for Rest services!

For more information, see KB article 54766.

Test Connection or Backup Operation Fails with a Timeout Error

For more information, see KB article 54831.

Unable to Start Salesforce Engine

For more information, see KB article 54768.

Backup Operations

ExceptionMessage: Insufficient access rights: you cannot access draft articles

For more information, see KB article 54765.

InternalServerError: Retried more than 15 times

For more information, see KB article CLD0013.

INVALID_REPLICATION_DATE;startDate cannot be more than 30 days ago

For more information, see KB article 54764.

QUERY_TIMEOUT

For more information, see KB article 64594.

Salesforce initialization exception has occured.Unknown binary object encountered!

For more information, see KB article CLD0012.

Salesforce User Does Not Have Permission to Perform Backup and Recovery Operations

For more information, see KB article CLD0014.

Unknown user permission: ManageSandboxes error

For more information, see KB article 54767.

Restore Operations

Document record XXXXXXXXXXXXX was not updated/inserted

For more information, see KB article 54717.

Errors During a Restore Operation Even When Validation Rules and Apex Triggers Are Disabled

For more information, see KB article 54716.

FATAL: no pg_hba.conf entry for host "xx.xx.xxx.xxx", user "postgres", database "commvault", SSL off

For more information, see KB article 54998.

INVALID_CROSS_REFERENCE_KEY

For more information, see KB article 54720.

Salesforce Objects or Records Were Not Restored

For more information, see KB article CLD0010.

Last modified: 8/20/2019 7:24:26 PM