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Installation Failure Due to CommServe Service Restart Error

Symptoms

Installation fails with the following error in the Hyperscale.log:

Failed to start CommServe services after commcell name change, please check log /var/log/hyperscale.log for more details.

Resolution

  1. Login to the CommServe and verify that all CommServe services are running. If one or more services are stopped, restart them and make sure that all the services are running properly.
  2. Reopen the Browser window and re-launch the installer.
  3. Resume the installation.

Last modified: 4/29/2019 7:18:23 PM