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FAQ for Browse and Restore Data

Table of Contents

Are there any Browse options that can be set globally?

Why don't I see file versions for some files?

How are the items in Folder Size counted?

How are filters applied to the browse results?

Can I use wildcards to specify a pattern of file names in the browse filters?

How do I know if an index is unavailable?

Why do I see folders when I only specified file name filters?

How do I optimize my browse?

Why don't I see the file size of failed files?

Why don't I see deleted files when I use the modified date filter?

How does End-User capability affect browsing agent data?

Are there any Browse options that can be set globally?

You can set some global options for Browse and Recovery operations. After you set these options, they are available for all browse and recovery operations. Configure global options in the Control Panel by enabling one of the following options in the Browse/Search/Recovery Options dialog box:

  • Show Aged Data during Browse and Recovery: Includes aged data in the results of a browse operation. For more information, see Accessing Aged Data
  • Disable Confirmation Message for Restore Jobs: Turns off confirmation messages for restore jobs.
  • Automatically Switch Copy to Read Data from any Copy: If the primary copy is unreachable, changes the copy precedence.

Why don't I see file versions for some files?

Files that contain only hard links do not appear in the results of a browse operation. You cannot view files that contain only directory entries to other files in the file system.

How are the items in Folder Size counted?

When you perform a point-in-time browse operation, Folder Size displays the number of items across all subclients. If duplicate items exist across multiple subclients, then the software counts each duplicate item as a distinct item. However, you can restore only one copy of an item. The software does not include deleted items in Folder Size.

How are filters applied to the browse results?

The software applies filters for folder-level properties first. After a folder appears in the results of a browse operation, then the software applies other filters for the file-level properties. However, you can specify only one item in each filter you select. You cannot use operators to specify multiple criteria in a single filter.

Can I use wildcards to specify a pattern of file names in the browse filters?

Yes, when you configure a filter for a browse operation, you can use wildcards to specify file names.

However, if the file names or the folder names contain wildcard characters and you use the same wildcards to specify a filter, the browse operation might not return all of the files you need to view.

How do I know if an index is unavailable?

A caution icon appears at the root level when an index is unavailable during a browse operation.

Why do I see folders when I only specified file name filters?

Matching folder names will also get displayed when file name filters are specified as it will display everything matching the specified name.

How do I optimize my browse?

The performance of filtered browse operations might be slow when you expand multiple folders in a hierarchy. For faster results, in the Browse dialog box, in Specify Browse Path, enter the path of the data.

Why don't I see the file size of failed files?

File size is not recorded for failed files.

Why don't I see deleted files when I use the modified date filter?

If a file was deleted between backups, the deleted version of the file does not appear in either the modified date filter results or the browse results.

How does End-User capability affect browsing agent data?

For Windows File System and Exchange agents, the End User Access permission restricts browsing to the user's agent data. However, for agents that do not support browsing, users with the End User Access permissions can browse all of the agent data.

Last modified: 2/22/2019 7:15:51 PM