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Frequently Asked Questions

Deprecated:

See End-of-Life, Deprecated and Extended Support - Products for information about deprecated products.

If you want to continue to use the Exchange Mailbox Archiver Agent for archiving and recovery operations, you cannot upgrade the client.

How does stub recall work and what do I do if the recall fails?

For an end-user to successfully trigger stub recalls all the components involved should be configured as follows:

For Exchange 2010

When a stub recall is triggered from the Outlook, by default the recall request is processed by the Commvault Client Manager Service (ClMgrS) on the CAS server. Subsequently the routing depends on where the Exchange Mailbox Archiver Agent is located.

  1. If the Exchange Mailbox Archiver Agent and the CAS server are located on the same computer then the recall request is processed on the CAS server.
  2. If the Exchange Mailbox Archiver Agent agent is located on a proxy computer then the recall request is redirected to the ClMgrS service on the proxy computer. The recall is processed on the proxy computer.

Therefore, if you encounter recall failures:

  1. Verify if the CAS server is running.
  2. Verify if the Commvault Client Manager Service (ClMgrS) on the CAS server is running.
  3. If applicable, check if the ClMgrS service on the proxy computer is running.
  4. If applicable, check if the proxy has been enabled.

For Exchange 2007

When a stub recall is triggered from the Microsoft Outlook, by default the recall request is processed by the Commvault Client Manager Service (ClMgrS) on the Mailbox Role server. Subsequently the routing depends on location where the Exchange Mailbox Archiver Agent is located.

  1. If the Exchange Mailbox Archiver Agent and the Mailbox Role server are located on the same computer then the recall request is processed on the Mailbox Role server.
  2. If the Exchange Mailbox Archiver Agent is located on a proxy computer then the recall request is redirected to the ClMgrS service on the proxy computer. The recall is processed on the proxy computer.

Therefore, if you encounter recall failures:

  1. Verify if the Mailbox Role server is running.
  2. Verify if the Commvault Client Manager Service (ClMgrS) on the Mailbox Role server is running.
  3. If applicable, check if the ClMgrS service on the proxy computer is running.
  4. If applicable, check if the proxy has been enabled.

Outlook Web Access (OWA) Recalls

When a recall request is triggered from OWA, an LDAP lookup using msExchangeHomeMDB reveals the name of the Mailbox Role /CAS server. The processing of this recall request depends on the following:

  • If uselocalcasforrecall web.config key is present on the CAS server, then the request is handled on the local computer and the following scenarios apply:
  1. If the Exchange Mailbox Archiver Agent and the CAS server are located on the same computer then the recall request is processed on the CAS server.
  2. If the Exchange Mailbox Archiver Agent is located on a proxy computer then the recall request is redirected to the ClMgrS service on the proxy computer. The recall is processed on the proxy computer.

Therefore, if you encounter recall failures:

  1. Verify if the CAS server is running.
  2. Verify if the Commvault Client Manager Service (ClMgrS) on the CAS server is running.
  3. If applicable, check if the ClMgrS service on the proxy computer is running.
  4. If applicable, check if the proxy has been enabled.

  • If uselocalcasforrecall web.config key is not present, then the recall request is redirected to the Mailbox Role server and the following scenarios apply:
  1. If the Exchange Mailbox Archiver agent and the Mailbox Role server are located on the same computer then the recall request is processed on the Mailbox Role server.
  2. If the Exchange Mailbox Archiver agent is located on a proxy computer then the recall request is redirected to the ClMgrS service on the proxy computer. The recall is processed on the proxy computer.

If you encounter recall failures:

  1. Verify if the Mailbox Role server is running.
  2. Verify if the Commvault Client Manager Service (ClMgrS) on the Mailbox Role server is running.
  3. If applicable, check if the ClMgrS service on the proxy computer is running.
  4. If applicable, check if the proxy has been enabled.

Last modified: 4/13/2018 8:54:26 PM